Terms & Conditions
Placing an Order
Shop 24 hours a day, 7 days a week at yardcraft.com. You’ll receive notification after the order is confirmed and when it ships. For changes after an order has been placed, please call us at (866) 210-9273 M-F from 8am-5 EST.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards.
Your credit card will be charged for the full price at the time of purchase.
All merchandise purchases are subject to sales tax in accordance with Pennsylvania state and local tax rates for the shipping/delivery. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
We deliver to the lower 48 states and curbside delivery is included in your purchase price
Curbside Delivery Means:
- Your product will arrive on a truck.
- Your product will be placed in your backyard.
- You are responsible for assembling any unassembled items and setting up your product.
From ordering your product to the delivery window (time from completion of manufacturing until it comes to your door) it usually takes 1 – 2 weeks.
Please note that you are responsible for preparing the site for your YardCraft product before the arrival of your new product. Any items obstructing the area that your delivery personnel will be in should be removed. For the safety of your pets and small children, they should not be allowed into the area while the delivery people are there.
Our delivery teams usually make deliveries during standard business hours, Monday through Friday, 8AM to 5 PM. It is imperative that someone must be present during the delivery. In respect to our delivery teams, there may be circumstances that delay your product delivery. Some of these could include but are not limited to traffic, weather, or other uncontrollable events. We completely understand that you are excited to be receiving your shipment, but we ask that you please try to be understanding with them.
Due to the size of the delivery vehicle, there are a few things that are required for delivery:
- You must live on a passable road (10’ wide at a minimum, no low overhangs, etc)
- Our drivers must be able to navigate the road without difficulty
- No weight restrictions on the road
NOTE: Some metro and remote areas may be subject to additional fees
If you have any questions or concerns regarding these requirements, please contact us at (866) 210-9273. Failure to notify us of any potential delays could result in additional charges.
Upon completion of the delivery process of your YardCraft product you will be handed a packing slip by your driver. You are responsible to completely inspect the product from all angles and sides before the driver can leave. You will be required to sign off that you have read and understand terms and conditions on the packing slip as well as the wood care instructions.
In the rare event that your product has been damaged during shipping or it does not match your invoice, you have the right to reject it while the driver is still present. It will then be placed back on the truck and we will replace or repair it at no additional charge, or refund your money at our discretion.
Return Policy and Restocking Fees
If you are dissatisfied with your purchase for a valid reason, you are welcome to return your item to us within 30 days of delivery. We will let you know the cost associated with this as you the customer will be responsible for the cost of all freight incurred (restocking fees may also apply).
- Flat Rate Shipping promotional pricing does not apply to returns.
- Your refund will be issued once the returned items land at our facility and are inspected.
- Note: All returns must be preapproved by a YardCraft representative.
When the item(s) arrive at our facilities, they will be thoroughly inspected by our highly trained inspectors. If there is any damage found on the piece(s), the amount of your refund will be based on the condition of the product. It is highly recommended that before you package your items to send back to us that you carefully document with photos the condition of your product. If your pictures fail to show the product clearly, your refund amount will be left to our discretion. If the product leaves your home in perfect condition and the item arrives in a damaged state, you will be responsible to contact the insurance of the carrier to recoup any losses.
Refunds will be issued for cancellations occurring up to 10 business days after you place your order. Cancellations will be reviewed on a case-by-case basis. Please be aware that if any work has already begun on your product, there will be no refund extended.